Overview
We recognize that businesses need to make smart investments in technology to solve problems,
increase employee productivity, and encourage growth. When you become an IQ Managed Services
client you gain an experienced local information technology partner, not just a vendor. This
means that webecome a virtual extension of your business, working to understand your goals and
objectives in order to help you achieve them. From strategic planning to ongoing network
management, IQ can take on any aspect of your IT operations or manage it all.
Features
Fixed Budget
Stop the guessing and know your IT budget. No more surprises, no hidden fees. With IQ Managed
Services, you will receive a fixed monthly bill. This means we succeed only if your network is
running smoothly. Interruptions and failures are costly to you. Like a true partner, we share in
the risk and are committed to making you successful.
Performance, Availability, and Stability Monitoring
Our monitoring systems operate 24 x 7 x 365, collecting and evaluating availability,
performance, andstability statistics from servers and other critical networking components. In
addition to monitoring each device, the system monitors critical applications and services such
as email, backups, Internet connectivity,and many more.
What's more, this system notifies our always-on-call support team of problems. Many times we
are notified before you experience an interruption to your business.
Maintenance
We believe the first step in preventing technology failures is to perform regular proactive
maintenance. With IQ Managed Services, your systems are patched and updated regularly. We also
make sure that critical processes - such as your data backups - are running smoothly.
Help Desk
Receive technical support from our friendly, trained and certified technicians in 15 minutes
or less. Our Help Desk is fully staffed weekdays from 6am to 5pm. We are dedicated to resolving
issues as efficiently as possible and are fully equipped to fix most problems remotely and
seamlessly. This means your employees can get right back to work without the lengthy wait you
would experience with other service providers.
On-site Support
If the problem cannot be fixed remotely, we will travel to your location at no additional
cost to you. The IQ support team is committed to fixing problems as quickly as possible, no
matter what it takes. With IQ Managed Services you also receive pre-scheduled on-site visits
each month. Our goal is to provide each valued customer with lots of face-time to be sure our
services are absolutely meeting your needs.
Virtual CIO
Do you wish you had access to the expertise of a Chief Information Officer without the
expense? Every business benefits from the strategic planning and analysis provided by a CIO, but
it is rare that any but the largest can afford to employ a C-level IT expert. With IQ Managed
Services, you are assigned your own Virtual CIO who meets with you regularly. Your Virtual CIO
uses a customized Toolkit to assist you with the management of your strategic plan, service
delivery objectives, and IT budget.
After-Hours, Weekends, and Holidays
Receive critical support in less than an hour every night, weekend, and holiday.
Occasionally, lightning does strike and it is nice to know we will be there to help. Experience
true peace-of-mind with our 24 x 7 x 365 on-call support. Our customers enjoy the security of
knowing that we are able to fix a major problem at 3am on a Saturday before anyone else is aware
that a problem occurred at all.